Privacy Policy

At InkSigils, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, business details, and payment information when you create an account or subscribe to our Service. We also collect data generated through your use of the platform, including appointment records, client information you enter, portfolio images, and usage analytics. Additionally, we automatically collect certain technical information such as your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve the Service; process transactions and send related information; send you technical notices, updates, and support messages; respond to your comments and questions; monitor and analyze usage trends to improve the user experience; and detect, investigate, and prevent fraudulent or unauthorized activity.

3. Information Sharing

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf (such as payment processing, email delivery, SMS delivery, and hosting), but only to the extent necessary for them to provide those services. We may also disclose your information if required by law, in response to legal process, or to protect the rights, property, or safety of InkSigils, our users, or the public.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile phone number, SMS opt-in data, and related mobile information are collected solely for the purpose of delivering the services you requested, including appointment reminders, booking notifications, and account alerts. For details on our SMS program, see our SMS Terms & Conditions.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you close your account, we will retain your data for a reasonable period to allow for data export, after which it will be securely deleted. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you; object to or restrict certain processing of your data; request data portability; and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at the email address below. We will respond to your request within a reasonable timeframe as required by applicable law.

7. Cookies & Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use the Service. Essential cookies are required for the Service to function. Analytics cookies help us improve the platform. You can control cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

8. Children's Privacy

The Service is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we will notify you via email or a prominent notice within the Service. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at inksigils@gmail.com.